Cancellation Policy

Cancellation & Rescheduling Policy

Our standard cancellation and rescheduling guidelines are as follows:

• More than 24 Hours Before Pickup: Cancellations or date changes requested at least 24 hours prior to the scheduled pickup window are eligible for complimentary rescheduling or full refund review.
• Less than 24 Hours / No-Shows: Cancellations made within 24 hours of departure or guest no-shows may incur package charges.